Get in Touch With Us

Got a question about something you read on mycatneedsthis.com, spotted an error, or want to flag a concern about an offer we've listed? This page explains how to reach our team and what we can help with.

How to Reach Our Team

Email is the best way to contact us. Send your message to [email protected] and a member of our team will review it personally — we don't rely on automated replies to stand in for a real answer. We aim to respond within two working days, though during busier periods it may take a little longer.

If your message relates to a specific casino, bonus offer, or article, please tell us which one and roughly where you saw it. That single detail usually saves a few back-and-forth emails and gets you a useful answer faster.

What We Can Help With

• Questions about how we review casinos — If you want to know more about how we assess licensing, banking options, or bonus terms before ranking a site, we're happy to explain our approach in more detail.
• Corrections and updates — Online casino bonus terms, minimum deposits and promotions change frequently. If something you find on a listed operator's site no longer matches what we've published, let us know so we can look into it.
• Content suggestions — If there's a state regulation, payment method, or casino topic you'd like to see covered on the site, we welcome the suggestion.
• Partnership or media enquiries — If you represent a licensed operator or a relevant organization and want to discuss working with us, introduce yourself and outline what you have in mind.
• Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message. We can point you toward independent support services, and most of the operators we cover also offer their own self-exclusion tools and deposit limits directly through account settings.

What We Can't Do From This Page

We are an independent comparison and review site, not a casino operator. That means we can't process deposits or withdrawals, verify your identity for an account, or resolve a dispute over a specific bet or payout. Those matters need to go through the customer support team of the casino itself — most listed operators offer live chat or email support directly on their site. If you've tried that route and still have a general concern about an operator's conduct, we're still glad to hear about it, since reader feedback shapes how we assess new online casinos going forward.

Before You Get in Touch

A few quick checks can save you time:

1. If your question is about a specific welcome bonus, check the operator's own terms page first — wagering requirements, expiry dates and maximum withdrawal caps are set by the casino, not by us, and can change without notice.
2. If you're weighing up which site to join, our ranked offers above reflect our latest research, including editorial ratings based on factors like banking options and licensing information available at the time of review.
3. If you're based outside the US or looking for options beyond mainstream licensed sites, our page on trusted non-GamStop casinos in the UK covers a different market and may not be relevant to US eligibility rules.

Our Commitment to Accuracy

We keep our content updated and rely on reader input to do that well. If something we've published about a bonus, payment method, or licensing detail turns out to be outdated or incorrect, we want to know. Thank you for taking the time to reach out — we look forward to hearing from you.